We recently surveyed over 200 electricians about their thoughts on GivEnergy.
The results are in...
Demand
- 57.2% of installers surveyed are installing more battery storage systems compared to 2023
- Over 60% of installers surveyed fit more GivEnergy systems than any other brand
Training and support
- 65% of the installers surveyed rate GivEnergy support 7 and above out of 10
- 70% of installers surveyed rate GivEnergy’s online community 7 and above out of 10
- 70% of installers surveyed rate GivEnergy training 7 and above out of 10
Software
- Over 80% of installers surveyed rate the GivEnergy app 7 and above out of 10
- 80% of installers surveyed rate the GivEnergy portal 7 and above out of 10
- 80% of installers surveyed rate GivEnergy integrations 7 and above out of 10
Product
- Over 70% of installers surveyed rate the GivEnergy product lineup 7 and above out of 10
- Over 80% of installers surveyed rate GivEnergy product quality 7 and above out of 10
- 80% of installers surveyed rate GivEnergy’s distribution network 7 and above out of 10
- Over 80% of installers surveyed rate the GivEnergy installation process 7 and above out of 10
- 80% of installers surveyed rate GivEnergy prices 7 and above out of 10
- 80% of installers surveyed rate the GivEnergy warranty 7 and above out of 10
Satisfaction
- 75% of installers surveyed gave GivEnergy an overall rating of 7 and above out of 10
- Over 75% of installers surveyed are 70%-100% likely to recommend GivEnergy to others
Next steps
1. Contact
Over the next few weeks, we’ll be reaching out to scores of installers to:
- Chat more about their feedback
- Address any issues raised
- Run through our plans to drive continual improvements
2. Deliver
We’re delivering several key projects that will once again change the game for our installers. These include:
- A new tailored commissioning app
- Extensive (and continued) contact centre and training investments
- A new qualified lead delivery process
3. Review
We’ll continue to engage with our installers and find out how we can make their life easier.
We expect even better numbers for 2025.
