GivBack
Terms and Conditions

Introduction 

Please read these Terms and Conditions carefully. These Terms and Conditions apply to the GivEnergy GivBack Programme (the “Service”). By entering the Service, you agree to be bound by the following Terms and Conditions: 

• These Terms and Conditions, together with any specific rules set out in any communications relating to the Service, are the Service rules (“Rules”) and apply to this Service. By entering this Service, you are agreeing to be bound by these Rules and any other applicable instructions. 

• GivEnergy reserves the right to cancel or amend the Service and/or the Rules, you will be notified of any material revisions 30 days prior to changes or additional terms taking effect. Any changes will be posted on our website. These Terms and Conditions were last updated in November 2024. 

• In the event of any dispute regarding any aspect of the Service, the decision of GivEnergy shall be final and binding. 

• By accepting these Terms and Conditions, you consent that you allow GivEnergy and our partners to access your connected GivEnergy Inverters and GivEnergy Batteries, and other GivEnergy products (“Flexible Devices”) for us to deliver the Services. A full explanation and description of the Service is set out below. 

 

About us 

• Givenergy Group Limited, a company registered in the United Kingdom with registered company number 14404895 and registered office at Suite 2 Albion House 2 Etruria Office Village, Forge Lane, Etruria, Stoke-On-Trent, Staffordshire, England, ST1 5RQ  (“GivEnergy”, “we”, “us”) 

 

Details of the Service 

• In Great Britain, various electricity balancing and flexibility programs (“Grid Services”) are offered to help the electricity grid. These are managed by different grid and market operators (“Programme Operators”). Each programme has its own eligibility criteria and specific rules. Examples of these Grid Services include the Demand Flexibility Service provided by the national energy system operator for Great Britain (“NESO”), and local network flexibility procured by Distribution Network Operators (DNOs). GivEnergy, its partners and data sub-processors, including but not limited to Axle Energy (“Partners”) will assess, enroll, manage, and reward Flexible Devices in Grid Services, based on location, technical specifications, preferences, and the availability of such services. 

• At times of grid need, Partners will control your Flexible Devices to adjust the overall electrical supply or demand on the network (“Events”). Where necessary, we may automatically vary the rate of production / charge / discharge from your Flexible Devices during or in preparation for Events. 

• The Service is offered on a best-effort basis, with no guarantee on the frequency of Events or the potential value of rewards due to evolving program rules and market conditions. The Service and these Terms and Conditions are subject to the applicable terms of the Programme Operators, and GivEnergy accepts no liability if the Programme Operators amend or terminate their terms.  

 

Rewards 

• Participation in the Grid Services makes you eligible for rewards based on your Flexible Device’s performance (“Rewards”). We cannot ensure that the Service will result in any Rewards. 

• If you participate in a given month, you will receive a monthly email detailing your Service performance.  

• Rewards will be credited monthly to a digital account managed by Partners. You can use this account to view your rewards history and check your balance. 

• Rewards exceeding £10.00 can be redeemed via bank transfer. By agreeing to these Terms and Conditions, you consent to receiving payments via bank transfer and confirm that you have a UK bank account. 

 

Eligibility and Participation requirements 

• To be eligible to participate in the Service, you must at all times comply with these Terms and Conditions and, be 18 or over, be a resident of Great Britain, have a working electricity smart meter (SMETS1 or SMETS2 electricity meter) that is actively communicating with the DCC and has done so for a period of at least 30 days prior to requesting to join the service, have a registered import MPAN, associated with your address in the database of Smart DCC Ltd, regulated by Ofgem (“DCC”), opt-in to the Service by completing the form on the Service landing page and the web authentication process, not be participating in the delivery of Grid Services or any similar service for NESO or any Distribution Network Operator, either directly, via an energy supplier, or another third party, and consented to, and not remove your consent, to give us and Partners access to your half-hourly smart meter reads. 

• Initial and/or ongoing participation in the Service may require firmware upgrade/s to your Flexible Device, and we reserve the right to remotely update firmware as necessary during the Service. Partners will control your Flexible Device to deliver the Service, with your consent for control during Events and any required preparation periods. 

• The number of Events is not guaranteed, and participants cannot choose which Events to join, though deregistration from the Service is always an option. Metered data from your Flexible Devices and smart meter will be used to calculate your contribution and determine any Rewards earned from Events. 

• GivEnergy is not liable for reimbursing any expenses incurred in connection with joining the Service. 

• For certain programs within the Grid Services, eligibility for Rewards requires achieving a reduction in electricity import or an increase in electricity export to the grid, as measured against a “Baseline” using data from your smart meter. Where applicable, the Baseline will be determined according to the specific baselining rules of each program. 

• We reserve the right to limit mode availability or decline registration for participants using unsupported modes as certain modes may not be compatible with the Service. 

 

Service Terms and Liability 

• Flexible Devices can typically participate in most Grid Services with only one provider at a time. Enrolling in our Service, if you are already registered for Grid Services with another provider, will render you ineligible to continue with the previous Grid Services provider. GivEnergy is not responsible for notifying you of removal from any other service due to dual registrations or for any financial or other consequences arising from such removal. Registering with another Grid Services provider after joining our Service may result in disqualification from our Service. 

• GivEnergy is not responsible for any loss, damage, injury, or incidental, indirect, special, or consequential damages (including, without limitation, lost profits or energy loss) arising from or related to the use or inability to use the Service. Participation in the Service is at your own risk and is provided on an “as-is,” “where-is,” and “where-available” basis. 

• To the fullest extent permitted by law, GivEnergy disclaims all representations, warranties, and conditions (express, implied, statutory, or otherwise), including but not limited to warranties of merchantability and fitness for a particular purpose regarding the Service. 

• GivEnergy in its sole discretion reserves the right to withdraw or vary the Rules and/or any offer made in connection with them in order to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any participant for doing so. 

 

Termination 

• If GivEnergy reasonably believes you have violated the Rules, we reserve the right to disqualify you from the Service and revoke any payments. 

• We reserve the right to terminate your participation in the Service immediately if any information you have provided is found to be false, inaccurate, incomplete, or misleading. In such cases, any benefits, rewards, or payments associated with your participation may be revoked. 

• We reserve the right to temporarily suspend or permanently remove your access to the Service at our sole discretion if, at any time during your participation, the following conditions occur: 

• Your Device becomes disconnected from the internet, or your Device is moved to a different location, or 

• Your smart meter is disconnected, your meter readings are no longer available in the DCC, or you relocate to a new property, or 

• You are no longer eligible under the Service Rules, or 

• A technical, operational, or security risk is identified in relation to your access to the Service. 

• You may opt out of the Service at any time by emailing givback@givenergy.co.uk. Re-registration may not be possible after opting out and is at the discretion of GivEnergy and its Partners. 

• GivEnergy may terminate the Service at any time and for any reason without prior notice. Upon termination or opting out, GivEnergy is not obligated to store, maintain, or provide any content, data, or information related to your participation in the Service. 

• GivEnergy or its Partners will only pay participants revenue received directly from the Programme Operators and accept no liability for unpaid amounts beyond what is received. 

 

Data Protection and smart meter access 

• GivEnergy will abide by it’s privacy policy as documented here https://givenergy.cloud/privacy 

• GivEnergy will share participants’ email, address, Meter Point Administration Numbers, half-hourly metered energy consumption, energy export, Flexible Device measurements, usage information, records associated with installation and the commissioning process, and other details relating to the participants with Flexibility Scheme Operators, its affiliates and their authorised sub processors to provide the Service including to register participants in the Service and calculate payments to individual participants. Your half-hourly metered consumption and export data will be processed by Partners and their authorised sub-processors by interfacing with the national smart meter systems in accordance with the Smart Energy Code (https://smartenergycodecompany.co.uk/). 

• GivEnergy and its Partners could provide Flexibility Scheme Operators with half hourly electricity consumption, export, baseline and reduction data and the value of any incentives used in an aggregate manner, for the purposes of delivering the Service. In some cases, Flexibility Scheme Operators may request detailed half hourly data around the Events to audit performance and payment, which may include consumption and export data on an individual participant basis. 

• GivEnergy, its Partners, and approved sub processors on its behalf may share and process the above information. By entering the Service you agree that your above information will be processed and used as such. 

• By entering the Service, you agree to receive communications from us or Partners in connection with your participation in the Services. 

• We and our Partners and/or authorised sub-processors shall retain settlement calculations and data regarding your participation in Grid Services per the terms of each Flexibility Services’ program rules. 

• By entering the Service, you agree that your above information will be processed and used as such 

• We and our Partners shall retain settlement calculations and data regarding your participation in the Service per the terms of each Services program rules.