Support hall of fame
Get the best battery storage technology, supported by a top team
Support hall of fame
Get the best battery storage technology, supported by a top team
When you buy a GivEnergy solution, you don’t just get access to a product. You also get access to our people – who happen to be the best in the battery storage business.
Here’s just a sample of customer support reviews that show what kind of service you’ll be experiencing with our team.
I contacted the company asking for technical advice (I am no techno). The lady that answered my email was so helpful and was absolutely patience personified. 16 emails between us, she sorted out my problem, step by step!!! A great help.
Carolyn Fairbairn
CF
GivEnergy’s tech support is seriously impressive, always giving the correct answer, and always recommending the best value option. Say ‘Hi’ to Adam – he’s the best tech support agent I’ve ever had. Speedy and impressively accurate.
Richard Hubby
RH
All credit to GivEnergy, my issue was found and sorted within one hour. It’s not easy tracking down bugs in software without firm evidence. Given the relatively minor aspect of my problem (display one hour out), I’m impressed by the time and resources devoted to its fix.
Martin Williams
MW
I would just like to say what a great asset Martin is to your team.
His professionalism and knowledge is second to none and we can’t thank him enough for his customer care and determination to resolve the problem for us.
Claire McIntosh
CM
GivEnergy customer support has in my opinion has been very good. In the last 9 months I have contacted support via chat or e-mail for assistance and on every occasion they have delivered without fail.
Ian Viscogliosi
IV
I have had much contact with the company and unending support. Kyle, Matt and Alex, all so polite helpful and kind. Love their commitment and professionalism.
J. Marsh
JM
Fantastic support, quality equipment, the staff work out of hours helping users with issues on the forums and Facebook you just won’t find this with another company. I’m so happy I went with Giv, and am very confident in the after sales support.
Josh Green
JG
I think Martin is an absolute credit to your company. The man goes above and beyond to help customers, well outside of his working hours. Please pass my gratefulness to Martin for everything he has done for me.
Simon Johnson
SJ
GivEnergy is clearly a people-focused business and in my experience their customer support has been excellent. I find them accessible and willing to help. They even have staff on a FB group who provide live support for customers.
Richard Burfoot
RB
The team are active and amazingly responsive. Which other company will remotely take a look at your system on a Bank Holiday evening? They seem passionate about what they do and always really helpful when you have any questions or suggestions. A British company who are helpful, knowledgeable and passionate about the products they produce – what more can you ask for!
Amanda White
AW
You’ve done us users proud you know. Keep going, your work is very much appreciated. Thank you muchly.
Geoff Bell
GB
During the installation of my inverter and battery, my electrician had a few challenges and was able to quickly call and work through these with the GivEnergy team. Even out of hours, they were responding to questions and requests from me on Facebook!¬¬ They really do appear to be putting the customer first in what they do and often will be answering questions and resolving issues late into the evening and at the weekend, which very few companies will do.
Neil S
NS
Brilliant support from the boys that monitor the FB pages of GivEnergy. Any time, any problem they’re on it. Either setting or resetting, supporting and fixing user mistakes without question. So much commitment to their company, so interested in great service and their users. Great job GivEnergy employees!
Robert Adams
RA
During the installation of my inverter and battery, my electrician had a few challenges and was able to quickly call and work through these with the GivEnergy team. Even out of hours, they were responding to questions and requests from me on Facebook!¬¬ They really do appear to be putting the customer first in what they do and often will be answering questions and resolving issues late into the evening and at the weekend, which very few companies will do.
Neil S
AF
I have had nothing but a positive experience with this company, the staff member Martin Phipp goes above and beyond to help, he was even helping me from his own house and well out of his normal paid hours. And when I have had to call the tech team if I have had a system error, they have been fantastic in helping and fixing, or getting someone to come out to fix. This company is a 10/10 for me and the staff are also 10/10.
S Faires
SF
The GivEnergy staff for after sales questions/information and assistance are second to none. It’s unusual to get that kind of customer service these days and quite refreshing.
Lisa Peterson
LP
Customer service is brilliant. One very happy customer here who appreciates the efforts from the technical support chaps. 5 star.
Gary Wright
GW
Technical support is superb. Out of hours remote connect to my system to debug an issue and inform me how my installer left me configured for export. The amount of dedication these to technical staff put in to their customers is unbelievable.
Sofia Maria
SM
After falling victim to an inadequate solar panel installation GivEnergy has gone above and beyond their duty of care to alleviate my worries and sort things out. I cannot praise them enough!
Julie Manning
JM
I joined a FB group and was amazed that technical support staff on the group solving minor / major issues out of hours. Our electrician said he completed an install 18-35hrs Friday night before Coronation bank holiday weekend and needed technical support. There was a human at end of phone who in 5 mins provided what needed and confirmed all ok, he said amazing technical support!
Phil S
PS
