Proudly introducing…the GivEnergy no quibble return

✅ Same day decisions on returns

✅ Flexible routes to resolution

✅ Fast-tracked fixes for customers

✅ Rapid payment release for installers

✅ Accessibly priced refurbishments

Moving forward, you’ll no longer have to wait ~4-6 weeks for a site visit or a repair. Instead, if something goes wrong, installers can make a speedy return via a same-day decision process.

Here’s how it works.

Giv-ing you more options

If – on installation – a GivEnergy system isn’t performing as expected, the installer should give us a call right away. We’ll then create a ticket and perform all the relevant checks and diagnostics.

In the event that we detect a product defect, we can now offer you two routes to resolution:

Making a return

We’re removing the bureaucracy around returning a faulty system. Instead, we’ll:

The installer can then return the product to the wholesaler, get a replacement product, and commission the new system.

So, no waiting around for installers, and no prolonged downtime for customers. Just a speedy resolution for all parties.

Requesting a site visit

We won’t get rid of the option to have a site visit if that’s what you’d prefer. So, in these scenarios:

We’re anticipating a major reduction in wait times (in line with the option to make a quick product return).

So, it’s improvements all round – whichever route you opt for.

Accessing a refurbished product

The new RMA process has another great upshot. We’ll be fully refurbishing and certifying returned products at our UK lab. (We don’t believe in waste!)

So, this will create a supply of low-cost but fully functional GivEnergy products – perfect for reducing the price barriers to battery storage.

Your experience matters

Further reading